Technical Support

Technical Support for Overseas Market

As a high-tech enterprise, Legent Laser is specialized in the customized research and development of intelligent, innovative and sustainable industrial laser equipment, who always holds the company culture of "customer first, provides customers with high-quality products and perfect solutions, and becomes an irreplaceable and loyal partner for customers". To bringing the most promising laser solutions to the market, allowing our industrial manufacturing clients to fully realize their potential and build a green and sustainable world, Legent Laser promises to offer below pre-sales and after-sales service:

✔  Relevant products information and professional consultant are available at any time according to your manufacturing needs. You are welcomed to visit us for sample testing and factory inspection.

✔  All products are CE and FDA standards and passed rigorous testing before the delivery to ensure the excellent quality and performance.

✔  We are dedicate to offer you satisfying after-sale service:

A. Two years free repair service since the time of your purchase;

B. Lifetime technical support;

C. Free necessary parts will be provided during warranty period; (Except laser source)

D. Lifetime discount for repairing parts once warranty expired.

Note: Easy broken parts, consumed materials, man-made damage and irresistible force elements are avoid of warranty.

✔  Different laser source adopt to different warranty term. Legent Laser shall provide free repair service while buyer shall bare the shipping cost and tax once failure happens. Fiber cable get bend or damaged is out of warranty. What's more, Legent Laser offers Care Protection Plan with cost.

✔  Legent Laser won't undertake warranty responsibility once the buyer peeled sealed sticker, replaced spare parts without our authorization, damaged by wrong operation or other man factor.

✔  Every individual documents will be established in Legent Laser's complete global after sales management system which is a big help to guarantee your every technical problem and demand to be sorted out.

✔  Legent Laser guarantees to answer your every quality question within 24 hours since the date of your purchase and Legent Laser is able to offer on-site service according to your demand.

✔  Our company implements 7*24 hours service response for overseas clients. During working, the service hotline is: +86 15002081715, or send mail to info@Legent Lasermark.com.

✔  Global market: +86 15002081715

✔  We highly appreciate your valuable comments and Suggestions on the technology and service of our company. All feedback information will be replied within 24 hours. Thanks for your trust and support.