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Phone
+8615002081715
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Address
1/F, No.905, Jiaozi Avenue, High-Tech Zone, Chengdu City, China
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E-mail
Pre-Sales Service
1. Professional Consultation:
According to the customer's area, professional R&D and sales teams are configured to provide you with consultation on products, prices, technologies, industry solutions, etc. at any time. The consultation methods include WhatsApp, telephone, email, video, and so on. We will provide at least 3 product solutions for customers to make selection, and recommend the cost-effective plan.
2. Free Sample Machining Service:
Send us the materials and requirements you need to process, we will arrange free sample processing in our factory and make a video to show you the process and results, also can send samples to you to check the processing quality.
3. Visiting Reception:
Provide visiting exhibition halls, factory site inspection services, and be equipped with professional guides for reception. We do not promote physical inspection at the moment because of the COVID-19 pandemic. we can schedule a Zoom inspection session for you. However, this activity will resume as soon as the pandemic is over.
4. Bidding Project:
We will select professional technical and business personnel for communication, provide complete product performance, parameters and scheme drawings, and actively cooperate with agents or buyers.
In-Sale Service
1. In line with the concept of win-win cooperation, we sign standardized and transparent contracts with customers to fully protect the legitimate rights and interests of customers
2. According to the content of the contract, prepare the product "Technical Agreement", which will be used as an appendix of the equipment order contract after the purchaser agrees.
3. After the technical agreement is signed, we will provide qualified products that meet the needs of customers in the shortest time in strict accordance with the IOS9001 standard and the requirements of the product agreement, and deliver them to the customer after signing the complete acceptance procedure.
4. Update the production status of products at any time, provide product inspection reports, inspection videos, packaging videos, and delivery videos before delivery, to ensure that customers have a detailed understanding of the production and delivery progress of their products.
After-Sale Service
1. Provide free equipment use training, installation guidance for newly machine, and free software upgrades.
2. The whole machine is guaranteed for 1 year (except for wearing parts: optical lenses), and lifetime maintenance.
3. After-sales service response time: After receiving the user's repair information, the after-sales engineer will have a clear response within 24 hours. Service hotline: +86 15002081715, or send an email to info@LegentLaser.com.
4. Man-made damage, natural disasters, force majeure factors and unauthorized changes are not covered by the warranty. Strict compliance with product standards and multiple quality inspections.
5. Network remote diagnosis and telephone service, we provide the most advanced network remote diagnosis technology, real-time monitoring of equipment operation, timely understanding of product failure causes, professional after-sales engineers in the region provide technical support and service to users worldwide through the network. At the same time, you can also contact us through the 24-hour after-sales service hotline.
6. Through Facebook, youtube, blog and other network communication platforms, provide users with product maintenance knowledge, key points of use and the latest process research, so that our research results can serve customers in a timely manner.
7. Each customer has an independent file in our after-sales service information processing system, which can help users deal with various technical problems at any time and provide users with reasonable suggestions.
